ContentMate reads your accounts' values from the platforms in regular imports and stores them. Analytics always shows these stored values. This article explains how current they are, how far back they reach and what happens on errors.
Imports and status
Every account is imported every two hours. Below the period picker you see the status of the selected account:
| Status | Meaning |
|---|---|
| Up to date | The last import was less than six hours ago. |
| Out of date | The last import was more than six hours ago. |
| No data yet | No import ran for the account yet, for example right after connecting. |
| Import failed | The last import failed; the reason is shown next to it. |
"Data as of" is the time of the latest stored data, "Next import" the time from which the account is due again.
When an import fails
Every import tries again; an account is never blocked after an error. The message says what to do:
- Connection expired or revoked: The platform no longer accepts the access. Reconnect the account in the settings; until then the stored values stay visible.
- Request quota used up (YouTube): The next import after midnight Pacific time catches up.
- Platform not reachable or import interrupted: The next import tries again.
- Some values could not be read: The import stored what it could read; the next one tries the rest.
How far back the data reaches
When you connect an account, ContentMate fetches what the platform offers retroactively:
| Platform | Daily values | Posts |
|---|---|---|
| the last 90 days | all posts with their lifetime totals; stories only while they are live | |
| the last 90 days | all posts with their lifetime totals | |
| TikTok | none, TikTok delivers only current levels | all public videos with their lifetime totals |
| YouTube | the last two years | all videos; the values from YouTube Analytics per video step by step, up to 100 videos per import |
For Instagram, Facebook and YouTube, ContentMate works out the follower course before the first import from the daily gains and losses; on TikTok it starts with the first import. Values that come from the growth of posts (all of them on TikTok) exist only from the first import on.
Platform delays
- YouTube reports daily values only after two to three days. The latest days of a period are therefore missing, and the card says "Not reported for all days".
- Instagram and Facebook revise the values of the last days; every import reads them again. Instagram reports new and lost followers one to two days later.
- TikTok delivers levels at the time of the import.
Instagram, Facebook and YouTube count days in Pacific time (California). A daily value belongs to the day with the same date in the period, even if your workspace is in another time zone.
Values of single posts
ContentMate reads a post's lifetime totals less often the older it is: on the first day at every import, in the first week every six hours, in the first month daily, up to 90 days weekly, after that at least every 28 days. TikTok videos are read at every import. For older posts the posts table therefore shows the state of the last read.